Posts

The Person on the Other End of the Line

Image
This Customer Service Week, the extra mile starts with something simpler: making sure that when a customer, caller, or visitor needs a human being, one is there. By Olufunmilola ‘Funmie’ Aluko | Customer Experience Leader | Chief Brand and Marketing Officer/ Head, Customer Experience, Union Bank of Nigeria On any ordinary day, in any large city, the same moment plays out thousands of times. A woman calls her mobile network because her line has been barred and she cannot reach her children's school. A man rings a hospital switchboard, trying to find out which ward his father has been taken to. A small business owner stands at the reception desk of a large company, holding an invoice that has been unpaid for four months. A traveller dials an airline hotline at two in the morning from an airport she does not know. None of them is calm, and none of them has reason to be. What happens next depends almost entirely on one person: the agent, operator, or receptionist who answers. If that p...

₦3.5bn Ogun LG Severance: When Leadership Meets Compassion

Image
By Kayode Akinmade For many of the former political office-holders who gathered at the Oba’s Complex, Oke-Mosan, Abeokuta, the cheques handed to them were worth much more than the figures written on them. They represented something that money alone cannot adequately measure: relief after years of waiting, recognition after service and, perhaps most importantly, the restoration of hope. The Ogun State Government’s payment of ₦3.503 billion in outstanding severance allowances to former political office-holders across the state’s 20 local government councils and Local Council Development Areas is therefore more than another government expenditure. It is a revealing moment in the character of governance and the meaning of leadership. The beneficiaries, comprising former chairmen, vice-chairmen, secretaries to local governments, supervisors, special advisers and councillors who served between 2016 and 2024, had waited for years for their legitimate entitlements. The liabilities covered 526 ...

Nigeria’s SMEs: Resilient, Essential And In Need Of The Right Partners

Image
By Aderonke Oluwadare Nigeria’s micro, small and medium sized enterprises remain central to the country’s economic growth, employment and household incomes. According to the NBS and SMEDAN MSME 2021 survey, as cited in PwC Nigeria’s MSME Survey 2024, MSMEs account for 96.9 per cent of businesses, 87.9 per cent of employment, 46.32 per cent of gross domestic product and 6.21 per cent of exports. These figures underline the importance of Nigerian SMEs to job creation, innovation and inclusive economic development. They also explain why the health of the sector should command the attention of policymakers, financial institutions and investors. PwC’s report confirms the figures and identifies MSMEs as an important part of Nigeria’s economic fortunes. The operating environment nevertheless remains difficult. Entrepreneurs continue to contend with elevated input costs, exchange rate volatility, infrastructure constraints and pressure on consumer purchasing power. PwC’s MSME Survey 2024, whic...

'This Is Unprecedented’ — Ex-LG Office Holders Hail Ogun as State Clears ₦3.5bn Severance

Image
Former political office-holders in Ogun State’s 20 local government councils and Local Council Development Areas (LCDAs) have hailed the state government for clearing ₦3.503 billion in outstanding severance allowances owed them. The beneficiaries spoke on Tuesday during the presentation of cheques at the Oba’s Complex, Oke-Mosan, Abeokuta, describing the payment as a demonstration of the government’s commitment to good governance and the welfare of political office-holders. The beneficiaries, who served between 2016 and 2024, include former chairmen, vice-chairmen, secretaries to local governments, supervisors, special advisers and councillors. In a statement signed by the Special Adviser on Media and Strategy to Governor Dapo Abiodun, Hon. Kayode Akinmade, the government said the payment totalled ₦3,503,489,479.56. Akinmade said the outstanding liabilities covered 526 former political office-holders from the 2016–2019 tenure and 516 from the 2020–2024 tenure. He said the settlement re...

Nigeria’s SMEs: Resilient, Essential And In Need Of The Right Partners

Image
By Aderonke Oluwadare Nigeria’s micro, small and medium sized enterprises remain central to the country’s economic growth, employment and household incomes. According to the NBS and SMEDAN MSME 2021 survey, as cited in PwC Nigeria’s MSME Survey 2024, MSMEs account for 96.9 per cent of businesses, 87.9 per cent of employment, 46.32 per cent of gross domestic product and 6.21 per cent of exports. These figures underline the importance of Nigerian SMEs to job creation, innovation and inclusive economic development. They also explain why the health of the sector should command the attention of policymakers, financial institutions and investors. PwC’s report confirms the figures and identifies MSMEs as an important part of Nigeria’s economic fortunes. The operating environment nevertheless remains difficult. Entrepreneurs continue to contend with elevated input costs, exchange rate volatility, infrastructure constraints and pressure on consumer purchasing power. PwC’s MSME Survey 2024, whic...

World Teachers' Day: Abiodun Employs 7,000 Teachers, Commits N24Bn To Education Infrastructure …Rewards Outstanding Teachers, Schools, Administrators with Over ₦51m; Absorbs 1,500+ OgunTEACh Interns

Image
The Ogun State Government has announced the employment of over 7,000 teachers since the inception of the Prince Dapo Abiodun administration, as part of its sustained investment in strengthening teaching and learning across the state. The government has also earmarked ₦24 billion through the State Universal Basic Education Board (SUBEB) for the provision and rehabilitation of critical education infrastructure, while over ₦51 million was presented in cash prizes to outstanding teachers, schools and administrators at the 2026 World Teachers’ Day celebration in Abeokuta. Speaking at the celebration, held at the Cultural Centre, Kuto, Abeokuta, Governor Abiodun, represented by the Secretary to the State Government, Mr Tokunbo Talabi, said his administration recognised teachers as the foundation upon which every other profession and society was built. “Before a doctor learns to treat patients or an engineer designs a bridge, a teacher has awakened their minds and laid the foundation they are...

Ogun Woos Global Investors, Development Partners At 81st UNGA Side Event

Image
Ogun State has taken its investment pitch to the global stage, wooing international investors and development partners with its expanding industrial base, strategic infrastructure, agricultural potential and business-friendly reforms at a high-level side event on the margins of the 81st United Nations General Assembly (UNGA) in New York, United States. Representing the State at the engagement, the Special Adviser to the Governor on Development Partners Coordination, Dr. Bayo Adenekan, said that Ogun was strategically positioned to attract increased domestic and international investment, citing its growing industrial clusters, infrastructure development, agricultural opportunities and economic reforms under the administration of Governor Dapo Abiodun. Adenekan said the State was seeking stronger partnerships to unlock opportunities in agriculture, infrastructure, innovation, climate and green financing, youth empowerment and artificial intelligence, among other priority sectors. He said...